Resources in this article:

• Beyond Feedback
• Clinician and Group Consumer Assessment of Healthcare Providers and Systems survey questions
• Matt Jensen Marketing
• Vance Thompson Vision
• Physician Compare website

Resources in this article:

• Jeff Bezos
• Ford and Mr. Mulally
• Intel
• Intel - Investor Meeting 2011
• Jon Picoult’s philosphy - Twitter
• Jon Picoult’s philosphy - Blog
• Jon Picoult’s speeches

Resources in this article:

• Coleman Vision Institute
• Beverly Hills Vision Institute
• AAO’s Young Ophthalmologist Committee
• NewView Laser Eye Center
• Eye Surgeons Associates

Resources in this article:

• Harvard Eye Associates
• Strategies for Managing Change
• Gulani Vision Institute
• The Center for Excellence in EyeCare in Miami

Resources in this article:

• Great Place to Work
• Georgette Pascale, owner and CEO of Pascale Communications (Fairfield, CT), stresses the importance of face time with stakeholders.
• Trust Index Assessment & Employee Survey
• Fortune’s 100 Best Companies to Work for
• A Great Place to Work: What Makes Some Employers so Good—and Most so Bad
• The Eye Group
• Nashville Centre for Laser and Facial Surgery
• Herzig Eye Institute